About us
About IndyFix
A repair company with one item on the price list, and nothing else to sell you.
At a glance
- What we sell
- Repairs, and only repairs
- Who turns up
- A technician, not a closer
- First thing you get
- A firm written price
- Coverage
- All of Indiana
- When we say replace
- We also say call somebody else
Our story
It started with a question nobody was answering straight
Why does a sash that will not stay up come back as a quote for the whole house?
We kept watching Indiana homeowners get told that their windows, their patio door, their entire rear elevation needed replacing — when the actual fault was a parted cord, a balance that had lost tension, or a strike plate three millimetres out of register. The quotes were not fraudulent. They came from companies whose business is selling replacement units, and a replacement is what those companies have to offer.
So IndyFix was built the other way round. The price list has one item on it. If a repair will hold, we do it. If it genuinely will not, we say so and tell you to call somebody else — which costs us the job, and is the only reason the advice means anything.
What that means in practice
- No replacement units for sale
- So there is no incentive buried inside the recommendation you get.
- A technician, not a salesperson
- The person who comes out is the person who does the work, and they arrive with parts rather than a tablet.
- A firm price before anything is touched
- Written, and it does not move once the work has started.
- An honest answer about replacement
- When it genuinely is the right call, we say so plainly and send you elsewhere.
How we work
Four things we hold to
Repair, and only repair
There is no version of this business where recommending a replacement earns us anything. That is the entire design, not a slogan.
Diagnose before quoting
The fault is rarely where the symptom is. A lock that will not throw is usually a dropped slab. A slider that drags is usually rollers and the rail they ruined.
Carry the parts
Balances, cords, operators, rollers, locks, spline and mesh ride on the van. It is why most of our jobs finish on the first visit rather than becoming a parts order.
Say the unprofitable thing
Winter condensation on the room side of your glass is indoor humidity, not a failed window. Defogging does not restore a seal. Planing a sticking door creates a January draught.
Our technicians
The people who turn up
A narrow trade worked every day. Our technicians handle the same systems constantly — wood double-hung sash on cords and weights in the older Indianapolis and river-town neighbourhoods, balances in the post-war and suburban stock, builder-grade patio doors from the subdivision decades, and hardware from manufacturers that closed years ago.
They arrive in a stocked van, which is why most jobs finish on the first visit rather than becoming a fortnight's wait on a part. Drop cloths go down, and the old components and broken glass leave with them.
They will also explain what they found. If you want to know why the sash sticks in August and rattles in January, or why only the west-facing units have fogged, ask. That conversation is part of the job.
Homeowners
Single-visit repairs on windows, glass, patio doors, screens and hardware.
Landlords
Turnover work and tenant repair requests, with several units handled in one visit.
HOAs
Consistent repairs across many units, one point of contact and one invoice format.
Small commercial
Storefront glass and doors, office suites, closers and hardware.
Where we work
The whole state, not one metro
Indianapolis and central
The city neighbourhoods and the suburban ring — Carmel, Fishers, Noblesville, Greenwood, Avon, Plainfield and Zionsville.
Northwest Indiana
Gary, Hammond, Merrillville, Valparaiso, Michigan City and the lakeshore counties.
North and northeast
South Bend, Mishawaka, Elkhart, Goshen, Fort Wayne and the towns between them.
West central
Lafayette, West Lafayette, Terre Haute, Crawfordsville and the surrounding farmland.
South central
Bloomington, Columbus, Bedford and the limestone country around them.
Southwest and the Ohio valley
Evansville, Jasper, New Albany, Jeffersonville and the river towns.
Let's take a look at it
Free estimates anywhere in Indiana.